Client information
Health Complaints Commission
Green Palm follows the Code of Conduct for General Health Services, which applies to health services in Victoria that are not regulated by the Australian Health Practitioner Regulation Agency. You can read and download the Code below.
Raising a concern
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Talk to us first
If you think we have not met these standards, please let us know so we can try to resolve it. Call 1300 482 118 or use our contact page. You are also welcome to contact the Health Complaints Commissioner directly at any time.
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Contact the Health Complaints Commissioner
If you cannot raise it with us, or are not satisfied with our response, the Health Complaints Commissioner (HCC) is an independent agency that resolves complaints about health services in Victoria. Visit hcc.vic.gov.au or call 1300 582 113, 9am to 5pm, Monday to Friday.
Code of Conduct
Documents published by the Health Complaints Commissioner, Victoria. The current version of the Code is always available at hcc.vic.gov.au.
Acupuncture and Chinese medicine
Acupuncture at Green Palm is provided by Chinese medicine practitioners registered with the Chinese Medicine Board of Australia through the Australian Health Practitioner Regulation Agency (AHPRA). Registered practitioners follow the Board’s own code of conduct rather than the Code above. Concerns about a registered practitioner can be raised with AHPRA at ahpra.gov.au or on 1300 419 495.