Privacy Policy
Overview
Green Palm Holistic Health operates this website and our clinics. This policy explains what personal information we collect, how we use it and when we disclose it — whether you browse the site, make a booking or contact us.
Information We Collect
Depending on how you interact with us, we may collect and process the following.
- Contact details including your name, address, phone number and email address.
- Booking information including the clinic, treatment, therapist and times you book, and your booking history.
- Health information you choose to share so we can treat you safely — injuries, conditions, allergies and pregnancy.
- Payment information handled by our payment providers. We do not store full card numbers.
- Device and usage information including your IP address, browser and how you move through the site.
Where the Information Comes From
- Directly from you when you book, fill in a consultation form, email us or speak to reception.
- Automatically from your device when you use the website, including through cookies and similar technologies.
- From our service providers, such as the booking platform and payment processors, acting on our behalf.
How We Use It
- To take and manage bookings, and to send confirmations and reminders.
- To deliver treatments safely and keep clinical notes where required.
- To process payments and health fund claims.
- To respond to enquiries and provide customer support.
- To send marketing emails where you have opted in — you can unsubscribe at any time.
- To meet our legal and regulatory obligations.
Your Rights
Depending on where you live you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of marketing.
- To exercise any of these rights, email hello@greenpalm.com.au.
- We may need to verify your identity before acting on a request.
Contact
If you have questions about this policy or how we handle your information, contact us at hello@greenpalm.com.au or call 1300 482 118.