Terms & Conditions

1. Appointments and Booking

• Bookings: we recommend booking ahead to secure your preferred time and therapist. You can book online, by phone or in person at the clinic.
• Arrival: please arrive 10 to 15 minutes before your appointment so you can settle in and complete any consultation forms.
• Late arrivals: if you arrive late your treatment may be shortened out of respect for the next client. The full price of the scheduled service still applies.

2. Cancellations and No-Shows

We understand plans change. To protect our therapists’ time we apply a cancellation policy consistent with Australian industry standards.

• At least 24 hours’ notice is required to cancel or reschedule.
• Cancellations inside 24 hours incur a fee of 50% of the booking value.
• A no-show is charged at 100% of the treatment cost.
• If you hold a gift card and do not give the required notice, the fee is deducted from the card balance.

3. Gift Cards

Our gift cards are governed by Australian Consumer Law.

• Valid for three years (36 months) from the date of issue.
• Redeemable against any treatment or retail product at Green Palm. They cannot be exchanged for cash.
• Treat a gift card like cash. We accept no responsibility for lost, stolen or damaged cards and they will not be replaced.
• Gift cards are non-refundable but are transferable to another person.

4. Payments and Pricing

• All prices are in Australian dollars and include GST where applicable.
• We accept cash, EFTPOS, Visa, Mastercard and valid gift cards.
• HICAPS on-the-spot claiming is available for eligible remedial massage. It is your responsibility to check your level of cover before the appointment — if the claim is rejected, full payment is required at the time of service.
• A small surcharge may apply to credit card transactions.
• Prices may change without notice. We honour the price quoted at the time of your confirmed booking.

5. Health and Medical Conditions

• Please tell us about any medical conditions, injuries, allergies or pregnancy before your treatment.
• Some treatments are not suitable during the first trimester. We can recommend safe alternatives for the second and third trimesters.
• Our services are for relaxation and remedial purposes and do not substitute for medical advice or treatment.

6. Client Conduct

• Green Palm maintains a professional environment and has a zero-tolerance policy for inappropriate, aggressive or sexual behaviour.
• Therapists may end a session immediately if a client behaves inappropriately. Full payment will be charged and the client will be refused further service. Police may be notified where necessary.

7. Refunds and Returns

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

• We do not refund completed services for change of mind. If you are unhappy with a treatment, tell us during or straight after the session so we can address it.
• Retail products that are faulty, wrongly described or different from the sample shown can be refunded, exchanged or credited. We do not refund for change of mind.

8. Privacy

Your privacy matters to us. Our collection and use of your personal and health information is governed by our Privacy Policy, which forms part of these terms.